We understand that you may need to return a product. Should you feel the need to do so, you have 30 days from the date of purchase to initiate the process. Please contact us at and one of our Customer Care Representatives would be happy to assist you.
Limited to one return or exchange per customer. Only purchases up to $100.00 qualify for a refund. We do not take returns based on flavor/taste. We typically process approved return/refund requests within 3 business days.
If your product was purchased through a Kaneh Bosm distributor or retailer, you will need to go back to your original purchase location for any return or exchange.
Product Defects & Damaged Packages
We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.